Tin Man
The Project
Tin Man is the company's internal processing tool used within the company. Thanks to its automation, our team can process more loans in less time then our competitors. It was used internaly by hundreds of people between sales, underwriting, closing and servicing.
My Contribution
I spent over two years working on this internal, data-heavy tool at Better—refining the UI, improving usability across complex workflows, and building new features to support the ops and product teams’ day-to-day work.
Role
- UI Design
- Frontend Development
Technologies
- Ember JS
- HTML5
- CSS3
- CSS Animations
- SCSS
Credits
- Alastair HallidayUX Director
Loan Files
A table to see all the active loan applications, with filters and sorting options.
Loan File
An aggregated view of a borrower financial situation, used by underwriters to decide if a borrower is safe to get a loan or not.
Pricing
A tool used by sales people to simulate loan pricing when on the phone with a customer.
Semi-Automated Messenger
A way to send automated messages to borrowers, prepopulated with data from the loan file.
Facts
A way to override manually some fact associated to a loan, in case the machine made an error.
Fact History
A powerful tool to see everything saved associated to a loan.
Trigger Analyzer
A tool to see why certain steps were triggered or not
Payment Schedule
A history of all payments made for the loan
Tickets
A way to create and manage internal issues related to a loan.
Style Guide
Custom style guide displaying various components used in internal tools.
A page from the style guide, showing the infamouse Piggy preloader, beloved by many. Was sadly sunsetted some time after I was gone.
Better Cover
Custom activity to sign up for an insurance policy with selected partners.
Pipelines
A feature that allows managers to group sales pipelines, create filters and assign them to different team members.
Campaigns
A way to add discounted rates to certain clients.
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